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| Parent: Royal Air Maroc Abandoned My child at JFK |
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Adobe Flash Player not installed or older than 9.0.115!  I sent my daughter back home to visit her grandparents. I paid their partner Delta Airlines for child accompaniment both ways. On the way there, the Delta staff took charge of her in Orlando and delivered her to RAM at JFK. Upon the return, the RAM staff at Mohammed V Airport decided not to honor the child accompaniment, because, the child was 12 and Delta Airlines standard was different from theirs. Only there were few issues at hand: - The service was prepaid and it was a legal contract binding all parties involved. - The child had to return home on that date. Without any sense of decency or regards for the prepaid service, they refused to escort her through customs and deliver to Delta for her connecting flight. They were simply unloading the child at JFK without any care of what could happen to her upon her arrival in NY. Lucky enough, my folks found a Moroccan family that was flying to Orlando and were gracious enough to take the child under their wing during the transit. The flight was late arriving to JFK, the good Muslim family took her to a hotel with them overnight. RAM were heartless, in breach of contract, had no consideration whatsoever for the safety of the child, the distress of her family. We spent over 24 hours on pins and needles on the phone with clerks that could not care less. We alerted the local media and had the news and camera crews of ABC and NBC affiliates waiting at Orlando airport. That gave a bad press to RAM even with audiences that never heard of it, confirming a third world reputation. Delta Airlines was very apologetic and offered compensation, but rightfully blamed RAM for the gross mishandling. RAM does not have a customer service department and the managers are too chicken or incompetent to get on the phone. The issue is accountability, and there is none in this nepotistic environment. I have been transiting by any European cities available just to avoid RAM. Adobe Flash Player not installed or older than 9.0.115!
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Comments (57)
labdi simohammed
said:
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hile MoroccoBoard.com encourages discussion on all subjects, including sensitive ones, the comments posted are solely the views of those submitting them. MoroccoBoard.com does not necessarily endorse or agree with the ideas, views, or opinions voiced in these comments. This is a moderated forum. Comments deemed abusive, offensive, or those containing profanity may not be published.
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... In the last 20 years i have been very pleased with LA RAM staff. Things get better when My children are with me. My secret is . respect the staff. I have seen people trying to boss around the staff and asking for things as soon as they sit. Moroccans in the plane tend to be VERY DEMANDING and rude to the staff. You never see the smile wen they ask for things. They never think about those poor staff who risk their life everyday to make a living. It is not like they are working in an office. When everyone is snoring those guys are tending the one that never sleep. Please people , have sympathy for the RAM staff, take your price problem to management not to the staff. Again in 2 decades, i was always pleased. |
A.Sakkaki
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... Nafissa Eddnadni!!You must be receiving some special treatment..I do like a lot of RAM's staff at the JFK, but globally, they are not professional..When you are boarding RAM, You get the impression you are in a buss full of sheep and chickens: a total chaos..And that is the truth..We expect something much better and all of us want to be treated like humans. Good luck RAM Abderrahmane Sakkaki |
A.Sakkaki
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... some people expressed their loyalty to RAM despite poor service and repeated disappointment.. Well, everyone standards vary..It's not all about you; it's about how a normal airline should operate. May be you swallow a huge amount of alcohol or sleeping pills and you don't remember anything. We expect our country's image to shine and evolve, and that is the real loyalty, as opposed to kissing rears. Whoever expressed anger and disappointment must love his/her country, because they want their country to be better.. Enough for lame excuses..RAM should go on with its business but they should expel whoever manages it.. I said it many times: it does not take a rocket scientist to manage an airline company.. Good luck Abderrahmane Sakkaki |
USgreenjeans890
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... DID ANYBODY THINK ABOUT SENDING THIS INFO TO 1/ MAP ( DEBATABLE IF THEY WILL PUBLISH) OR 2/MEKKOUAR IN WASHINGTON. Again debatable if he will convey the message back home. I will take it upon myself to send messages to YABILADI and to TELQUEL= Benshemsi loves to tackle such subjects.Regards. |
USgreenjeans890
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... Horror stories folks about RAM! I imagined once they have become a "CODE-SHARE" with Delta, Air France, KLM, etc. they would have raised their standards by copying from their partners. It seems you can not teach an old dog new tricks.Like everything in Morocco, once Government owned and subsidized by tax payers money WHY CARE? I have given up on RAM a long time ago late 80s early 90s, when I flew with them 3 times from Jeddah to Casa and back.After, I did not mind to go via Paris, Frankfurt or even London to make the connection.Since I had to travel quite often with my business, I flew the likes of Lufthnasa, British, KLM and Swissair and as of late Air France. since Swissair stopped flying to Atlanta.Wild horses wont drag me to fly RAM and not even a free ticket. Thanks no thanks. And by the way DELTA( Transatlantic) is no better either, I would rank them at the level of RAM. Folks it is your money, therefore, choose your comfort, safety and service. I do not mind spending an extra couple hours on my trip knowing I am getting the service and respect I deserve for my money.Now I do Atlanta/Paris/Casa and back with no problems. Always on time and my luggage is not lost or mangled with a BIG MERCI to top it.God bless. |
victime
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victime I have been traveling with my family (family of six)to morocco each summer for the last 20 some years. We try not to fly RAM and have not done so for the last 5 trips or so. Rude staff, poor service, arrogant managers, old birds.. too much to bare. The few times we had no choice but to Fly RAM we always had problems, including being treated like animals, ie. stuffed in one of their hotel near the airport in Casablanca with ONE towel per room, unflashed toilets, soiled linen.. and NOBODY to complain to.. RAM=DUMP sorry folks, patriotism has its limits |
I ll Love you RAM
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... wawooooo that s just a lot of complaints to hear about our RAM, so i ll just go ahead and add another nightmare a Moroccan had with our beloved RAM. During my first going-back to Morocco this year, I started at a RAM Agency Here in NY to make my first purchase before any gifts (u see how much we love you RAM)we think of you before our family.I have to say maybe as Moroccans we believe that(houta wahda tkhnaz Chwari)but in this business of RAM the whole CHWARI stinks: anyone who believes that the small RAM employees at JFK are angels and that it s their managers who are bad is totally wrong.they r just as nasty and unfriendly as their managers and supervisors.i am somehow a new customer of RAM and honestly i don't plan to be for a long time as long as our beloved RAM is the way it is. and I hope they ll change cause i am no Moroccan would ever book a flight to Morocco with any other airline if the Moroccan airlines deserve itsr name. |
Kalid M
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... A Mr Knizou J’admire votre courage at votre loyaute, et vous etes le premier representant de notre bien aimee RAM qui a daigne repondre officiellement a cette serie de doleances et de mecontentement. J’apprecie absolument la tache ardue que vous accomplissez quotidiennement. Dans le temps, j’ai travaille pour Virgin Atantic Airlines et d’autres companies britanniques comme representant et chef de station a Las Palmas ( Canaries), Goa (Inde) et Orlando (Fla). A l’aeroport, vous avez affaire a toute sorte de personnalites demandant l’impossible et generalement l’arrogance le dispute a l’ignorance . Je suis sur que vous comprenez que pour la majorite du public, c’est une experience unique remplie d’inquietude et de stress parce qu’ils sont hors de leur zone de comfort. Ce que vous definissez comme complexe de superiorite est plutot l’anxiete de l’incertitude. Malheureusement vous subissez les foudres parce que vous etes sur la ligne de tir, mais comme on dit meme s’il est irresonable, le client reste roi. Je suis d’accord avec vous le public Marocain n’est pas toujours des plus sophistique, Allah yeh’sen awnek avec certains comportements. Permettez moi de repondre a certains points que vous mentionnez: -Les Marocains des USA sont aussi patriotiques que Hmidou dial ras derb, ils veulent que leur compagnie nationale soit au meme niveau que le reste du monde, elle doit etre notre joie et notre fierte. Quand on entre dans l’avion vert et rouge, on sent qu’on est déjà chez nous ( riha d’lblad). -Avec le ground staff et le onboard staff, les experiences sont mitiges, certain passagers ont eu une bonne experience d’autres non. J’ai eu affaire a une demoiselle qui tendait la main pour recuperer mes papiers at papotait avec sa collegue comme si j’exitais pas, et une autre fois j’ai eu droit au grand sincere sourire , me souhaitant bon voyage. -Comme toutes les autres companies aeriennes RAM a des problemes. Malheureusement RAM n’a pas un service clientele digne de ce nom. Ils ne sont pas conciliants, n’essayent pas d’expliquer ou de rectifier la situation. Ils ne resolvent rien, parce qu’ils n’ont pas le pouvoir, ne comprennent pas pourquoi vous vous plaignez. Surtout ne parlez pas de dedommagement, ce qui est la norme chez toutes les autres compagnies aeriennes. Demander une rectification monetaire ou en future voyage quand il y a un tort,releve du domaine de l’impossible. J’ai eu maint problems, et je ne boycotte toujours pas la RAM quand le prix est competitive. -Les managers et responsables se cachent derriere leurs subalternes. A plusieurs reprises j’ai insiste a expliquer ma situation a une personne d’authorite mineure ou majeure. C’etait demander l’impossible comme si ces cadres avaient peur de la confrontation ou de se compromettre. Cela denote une incompetence flagrante au niveau des cadres qui doivent etre disponibles pour donner l’exemple et soutenir leurs employes avec les cas drastiques. -Les tarifs sont absolument ridicules par rapport a la competition. Je me rends au Maroc pour l’Aid Seghir, de Orlando a Casa via Frankfurt m’a coute $960 avec Lufthansa, avec RAM et Delta ca aurait ete $1340. Hechouma alihoum, ils me demandent de payer plus pour mon patriotisme. -Le manqué d’innovation et le mepris total pour les desiratas des Marocains aux US. Pourquoi est ce que la RAM n’ouvre pas d’autres lignes sur d’autres villes? Orlando, Atlanta seraient viables, profitables pour la RAM et convenables pour les passagers.Je suis tres familier avec les exigences contractuelles, organisationnelles et logistiques. Ce qui etait ok il ya 30 ans est devenu depasse aujoud'hui. Il ya 20 fois plus de Marocains eparpilles a travers le pays et de plus en plus eduques, RAM ne peut pas continuer a acheminer le troupeau vers son hub de NY juste pour sa convenance. Ils doivent elever leur niveau et evoluer pour servir ce nouveau public adequatement. -Vous mentionnez qu’il n’ya pas eu de reduction de prix a cause de la petition pour nous punir, cela tient de l’arrogance et du mepris, on n’est pas des khamassas. C’est la mentalite qui derange le plus et me fait honte en tant que Marocain. La perception est qu’on est une audience captive, non pas une clientele payante qui demande un service adequat. C’est une compagnie publique qui doit etre regit rationnelement par l’offre , la demande et la satisfaction du client, non pas par la rancune et l’esprit revanchard. Je suis sur que si les centaines de Marocains qui ont signe la petition avaient des interlocuteurs concernes, ils n’auraent pas eu recours a cette methode. -Malheureusement les cadres superieurs ou moyens sont completement absents et les dedommagements sont inexistants. Vous pouvez comprendre la frustration des passagers. -La plupart des Marocains detenteurs de passeport americain preferent transiter par l’Europe, et passer quelques jours la bas, ce qui constitue un manqué a gagner pour le Maroc en general. Comme audience captive vous avez toujours les nouveaux venus. Encore une fois, Mr Knizou, je salue votre loyaute, votre fierte et votre conscience professionelle. J’admire le fait que vous prenez la defense de votre organization. J’ai un respect total pour votre occupation, je ne doute pas votre competence et en tant que Marocain, je veux aimer et respecter le flagship airline de mon pays. Si seulement vos superieurs etaient aussi visibles et communicatifs que vous. Amicalement et sans rancune. - |
Abou Youssef
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Hell With RAM and its incompetent Moroccan Employees Moroccans in North America never asked for favors from RAM. MREs are Moroccans and like to be treated with respect like the rest of passengers; Non Moroccans and Weld/bent felan alike. I agree that Some travelers can be pain in the butt, and they need to learn to respect themselves, passengers and RAM Employees. Yes I noticed this Moron Insulting RAM staff for no reason and I was ungry about it. But RAM and most of its employees have to learn to work professionaly and stop favoring one passenger over another just because he/she is good looking or knows someone. I ve seen people paying for a small lagguage and others who take the twice limits and don't pay a dime for it. I ve witnessed an old grand parents getting different seats away from each other because RAM checking agents decided to give their seats to other RAM Employees who were going on vacation etc. RAM is couple of hundred dollars higher that Other airlines because it's a direct flight. for those who live in Other states other than NYC, it wouldn't make a difference to use other airlines through europe. I care less if RAM charges 3000 a flight because I didn't fly with them for 5y, but I feel bad for parents with kids and who can't afford paying thousands of dollars for a mere 7h flight. As for Driss the author of the petition, I think he did the right thing. For the guy who works with RAM, beze3ta if ram decided not to lowwer their prices. May be it's a agood thing so Moroccans can save their Money and Spend it on something meaningful other than a stupid flight to Morocco. It RAM was professional in the first place, why would they panish 300,000 Moroccans for the action of 1000 of individuals who sign the petition(i m one of them). I forgot that RAM Managers treat their Moroccan pilots with disrespect |
fedali
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... RAM : bunch of crooks DO NOT TAKE IT ANYMORE! since RAM had and still accumulate tons of complaints and sues all over the world, and since Moroccan administration plays deaf, the best way is a boycott. |
fouad from orlando
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... It comes as a no surprise to me that La RAM acted in such an outrageous way, and my advice to all my Moroccans fellows back home in the US and Canada is very simple: do as I did this year I travelled to Morocco through Lufthansa from orlando to Casablanca, the service was excellent and the plane was fantastic, enough space to relax comfortably in your seat and you get your own little tv like jet blue style with different channels or movies that you can play for less than $1400 round trip instead of $1650 for the so called airline Ram... once I got to Orlando airport I asked the agent if I can get an exit seat, she kindly apologized because they were all taken and with a big smile she reserved one for me from Frankfurt to Casablanca...I was so happy with my experience with Lufthansa and I will do it every time I'm headin to Morocco simply because this airline deserves every penny of my hard workin dollars... if 90% of us travelled to Morocco through a different airlines that la RAM believe they will think twice about their prices as well as their nasty customer service |
hassan_mazouz @yahoo.fr
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... C'est simple et compréhensible:Mr Benhima considère tout le monde comme des insectes sans exéption,il est temp d"écarter ses gens trop arrogants. |
RAM should be banned from major large airports.
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... RAM does not meet the international safety not customer service standards. It should be banned from from airports where people know what time it is. We dream of the birth of a modern Moroccan airline run by civilized people. Hitting RAM in the pocket is the only way. Peace. |
What is wrong with Temsamani and Benhima??
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... Driss Benhima and Driss Temsamani should be both man of the year. Since we can only have one, what about creating a new petition to determine who the winner is? Any volunteer for this, and yes you can address the petition to the King and most importantly you can sign the petition with your first and last name and send to all of your facebook friends. RAM is managed by an idiot who enjoys acting as an idiot so please stop blaming RAM employees as they are only following idiotic orders and are doing what they are told to do. On the other hand you have an idiot who creates a petition to tell benhima that i am more stupid than you are therefore we have idiots fighting. One is crying to the king and the other is not decreasing prices as the petition was calling for... Who is to blame here?? I blame every individual who signed it which gave benhima a solid reason not to care about moroccans in USA. For those of you who have been flying RAM for a long time, you all know about the $600 special for religious holidays and this also when benhima was leading the ram. That petition should not have been sent to the king but to benhima, ram executives, ministery of transportation, mr mekouar but not M6666. I applaude Knizo for her comment as RAM managers do not even take the time to answer the phone nor to answer complains... and i wish you luck dealing with our wlad elblad aux USA. |
USgreenjeans890
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... Royal Air Maroc, for us old timers: " Royal Air Babouche" should be privatised and put into the hands pf professionals, like Iberia and Air France since they are STOCK HOLDERS. Enough is enough. " King Benhima" does not seem to get it and all other airlines serving Morocco profitably, yet Benhima is still running "His airline": on the back of the Moroccan Tax payer with huge losses and a bad reputation to boot. I do not use RAM if my life depends on it and no matter what a low price they offer. For my peace of mind I use Foreign airlines. The old saying goes: " do it to me the first time shame on you, do it to me the second time shame on me". No RAM flights in my future. Regards. |
not so RAM
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... Knizou, et qu'est que t'as a nous raconter a propos de la femme qui a failli perdre son enfant de 12 ans. Puisque la RAM a decide' de ne pas baisser le prix a' cause de la petition, vous ne ne croyer pas qu' operer un business en se basant sur la vengence ce ne se fait pas? Si j'etais un employee de la RAM, je prendrai ces plaintes serieusement et je ferai mon travail dignement au lieu de venir vous dire combien les marocains de l'US sont mechants. Il y a une chose qui est sure, marrokino fadjori. |
Knizou
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... Knizou and to all RAM employees, I have dealt with ram in new york city and also at JFK and i agree that they are competent and that they do everything in their power to help our fellow citizens. It is just a matter of how a person ask for something. I see your point about dealing with the Moroccan comunity in the US and it is surely not a fun task. I also deplore the fact that your management has not offered any specials during ramadan. I did see that lettter/petition and i am not sure what was the intent of Mr Temsamani. I have worked with Mr Temsamani once and it was enough for me to realize that he is indeed not someone who looks up for the Moroccan American comunity but instead only look up for himself trying to show a good image by his manipulative actions. The petition written to M6 was circulating on facebook and some other sites which was very shameful. I hope that this is a good lesson for him and for all the individuals who signed it. Next time, we want to see improvement on something, let's discuss it and see how we can make an impact to see some results or potential solutions. Writing a letter addressed to our King was very indecent and wrong. I hope that RAM executives review their prices and get over this nonsense petiton. Alot of our fellow Moroccans who are used to visit their families only during ramadan did not get to do it this year because of high prices. Thank you Driss Temsamani |
Knizou
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... Je travaille pour l'agence RAM a New York et j'ai ete degoute apres avoir lu la petition qu'a fais Mr Temsamani. Le degout est qu'il l'est adressee a notre Roi au lieu de l'adresser a un de nos dirigants a la RAM. J'ai aussi vu que queleques centaines de persones ont signe la petition ce qui est encore plus triste. Grace a Mr Temsamani la RAM a pris la decision de ne pas baisser ces tarifs cet ete et pendant le mois de Ramadan. Le personel RAM a New York est tres competent et traite ses passagers comme il se doit. Les Morocains des Etats Unis pensent qu'ils sont superieurs an'importe quel emplye de la RAM qu'il soit a JFK ou a Casa. C'est tres malheureux que les Marocains des USA aient une telle haine envers une comapnie nationale et encore pire envers ses employes. |
Zakaria
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... All of us who took the time to post a comment have had at least one bad experience from RAM. I agree with those who recommend pursuing legal action against them. All that matters to them is the bottom line and only working together we can affect their way of doing business. I urge you to boycot their service and force them to reinvent themselves. The industry in general ignores the travelers'needs but RAM goes above and beyond to deliver bad service to its clients. I can't believe I am saying this but I'd rather fly Iberia or Air France than keep this failing company afloat. Ramadan Karim |
Amal K
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... If RAM did nto care about us, they would have never opened the casa jfk route... thank god not everyone think like the people who hate ram otherwise we would have to fly through so many destinations before getting to our final destination (jfk or casa) The Moroccan comunity in USA is very small plus most of ram haters travel through Europe for a few less dollars and higher chance to get their luggage lost in the different stops either in the US or in Europe. RAM bad cusomer service is not gonna change unless WE CHANGE. RAM management is fully aware of the unhapiness of the Moroccan comunity in the US but is not willing to do anthing because driss temsamani posted a petition addressed to our majesty... RAM executives felt insulted after seeing that petition and many of us living in the us felt betrayed. Since then RAM decided not to care nor change anything about services or prices for any flight to JFK. A big thank you to driss temsamani for insulting ram and for insulting the moroccan community in the US. |
Dallas Lady
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RAM needs a reality check.... Someone mentioned something about the Airport infrastructure improving, it may be so, but the customer service and checking handling only got worse. We travelled back from Casa recently and we stayed in line for 2 hours to just get our passports stamped, the guy was just taking his sweet time and not caring about the line growing in front of him...not to mention that our RAM staff do not know how to smile or greet you. When we enter to the states, we get greated " welcome back" and it's too bad we don't get the same treatment in our original home country... Why doesn't RAM follow the Jordanian Airlines foot steps and improve their customer service and even join an alliance!? it's a wish we can only hope for...Anyways, I am like some of you if not most, I fly other airlines because RAM are not worthy of my money |
A Moroccan Citizen
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shame La RAM need to assume their responsibility a bit seriously. We pay them big money for that. They should be ashamed of doing that to a little 12-year old girl. Shame on them. It only feeds the bad image that some people hold on Muslim countries. This is a lesson to learn for Delta airline and for others who want to do business with RAM, eventually. |
sanhaji ridouane
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... The problem that no one here is able to grasp is what RAM does is no different from what any other business in Morocco. Tell me one business in Morocco that is always consistent in providing an excellent service. That is one of the many reasons that we cannot blame the simple RAM employees for the system that we grow accustomed to deal with. Worst of all we try to compare other western airlines with RAM, it just does not make sens. You compare an airline that trains and hold its employees accountable for their actions to an airline whose employees are hired because someone intervene on their behalf. RAM doe not invest in its employees, they don't look at the long term, they bank on the poor Moroccans who cannot wait to get to their families every summer. The only reason they are still in business is because it is a government monopoly and the government understand very well that as soon as they privatize this business, RAM will vanish. The last thing I want to mention is that Moroccan customers are sometimes har to deal with and that's the reason , RAM staff do not respond in the proper manner, if we ask these staff in a nice and respectful manner, you get what you want. I always try to be respectful and patient with with them and it usually works. So instead of blaming the staff, how about if we try to be nice and respectful towards these people who are simply trying to make a living just like you and I. The success of other companies comes from mutual respect between the employee and the customer, when was the last time you saw an American kid running around the plane while his/her parents are snoring. Com'on people. Be objective, fair, and patient and that will cut your stress by at least half. I don't guarantee that it will disappear all at one but half is better than none. |
labrowa
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Dual Citizen I’m glad to hear that the young girl made it home safe. Again, Moroccans have proven that they are people of honor and big heart through the example of the Moroccan family. They took care of the young girl and made sure she make it safe to her home. I’m wondering if an American family would have done the same thing! I have been traveling with RAM for seven years, at least once a year; I have never had any problem with them. In the last time I traveled with them they had to make up for a 5 hours delta connection delay that made miss my 8:30 flight. All I needed to do is talk to the guys over there and they had me flying at 11:30. I never felt that the personnel are rude or mistreating people. They seemed professional. I have seen them providing extra assistance to families with babies and pregnant women. Drinks and extra food are always available, you just need to ask for them……… However, there one thing that always notice once I get to the departure gate at JFK. Most of us forget to set up their mind back to act as a Moroccans. Be a Moroccans. Talk like Moroccans. I noticed that for most of us the goal of our visits to morocco is to make a list of critics and dig for negative experiences. Guys, if we are to support an air line it needs to be RAM, it is not that bad really. I have been traveling frequently within the US in the last two years due to my work. Believe me; the service that RAM is offering is really comparable with the services provided within the US. If you can not find other reason to support the Moroccan company, think about how many families are making a living out of it. Be positive, hope for the best. |
aziz007
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about staff Hi All , the staff is to blame is he has got experience , and by neglect , lazyness, don't do the right service. The staff is trained following boss's orders, in that case , is the boss fully skilled to manage a company ?, if you look , I dont think that some heads have a past experience in airlines, but are in the job , for money reason , or put there as a golden gift , some of you will understand , we are in morocco, and not in another country , saying that , it's a choice . fly Ram or a camel. |
salam
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... you know, that was sad situation, and people of air maroc don't care about it. congratulation you got your doughter back. I just like to mention that someone's day of unluck and sadness comes when he or she makes a transit through casa and forgets to secure the luggages with plastic and locks!! And it is a Muslim coutry!! |
rush
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stopped flying with RAM 6 years ago after so many regrets RAM employees need badly to learn how to treat their costumers inclusing pilots. I last my luggage, I lost my seat asignement and I knew it was given to others for favors. I really think that RAM think that certainlymost its costumers are moroccans and therefore do not need to be treatedwith respect...I noticed that eveytime they are about to take off on a flight, the pilot never great passenger not they warn you about the take off as like other airlines. It's stange. Last time the landing in New York in a beautiful summer day was going to turn out into a disaster and there I said to myself never again. Anyway, I don't fly with them period. Keep pressure on them so they change their attitde... |
Fatiha A
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... Good evenning, I am loyal flyer to RAM and i will always be as long as they operate out of JFK. They might be expensive but security has no price. This article and video are a deja vu...Maybe some of us do not travel enough to realize how bad other airlines are. Me and my husband have been flying RAM for 36 years between JFK and Casa and overall have been pleased with them and their safar flyer program. I personaly do not expect much from RAM except getting us and our luggages to final destination. Beside take off and luggage delays, bad customer service which are all known about RAM,.. Hamdullah we always made it SAFE to our final destination. Please move on and think about ways to make things better instead of pointing fingers to a very respected and MOROCCAN entity. Tickets can be purchased online so one does not even need to deal with them except when checking in a t the airport. If you hate the crew so much for their rudness or whatever just sleep and wake up for the landing... Once you get to Morocco, you will realize that the quality of service you get in the plane or at the airport is comparable to any service provided in Morocco... When i think of RAM, i think of their security: everything else are details so please stop posting details which none cares about. RAM planes are always full, why do you think that is???? Oh yes the open sky agreement, i forgot... This site should change his name from moroccanboard to MOROCCANNOTONBOARD Choukran wassalamou 3alaykoum. |
We should be proud of our Moroccan Airlines and proud to be Mgharba
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... this site Should not we be posting some good news or succes stories about us or about our country or its products?? Going to the media has abslutely no sense as this is an isolated case. This was bad service fr4om RAM but the passenger should get compensated for whoever made the error Delta or Ram. On a side note, this issue could have happened with any other airlines including air france and i am sure that similar issues are frequent in the airline industry. The sad part is that Moroccans love to bach RAM instead of baching other companies. Most of the complainers are not proud of being Moroccans and feel superior to any Moroccan products but rather vouch for any foreign products. Those people feel a sense of accomplishment by not flying RAM and also by talking bad about RAM services. We had use RAM for all of our travel arrangments from NY to Morocco and have always been pleased with their level of service especially at JFK (my and my family are frequent flyers and visit Morooca twice a year). There have been delays, bad service in the plane, luggage delays,etc but i can care less about those things as we are Moroccans and should know enough about our countrie not to expect miracles. Plus those things can happen with any other airlines. I do use other airlines and similar issues happened...This did not stop me from flying with RAM or any other airline and so far RAM is one of the few airlines who still allow 2 luggages at no charge. RAM is also the only company flying direct out of JFK to Morocco. Maybe some of the people who dont like flying RAM should think as to why no other airlines offer a direct flight from JFK to Morocco. The answer is very simple for some of us0: Soon another company will offer a direct flight from the US to Morocco and you can be insured that the same people who are complaining about RAM will be the ones complaining again about the new airline. The other sad part is that those same people will be flying with RAM again and again... Having said that the family of this kid should have gotten compensation and i hope they did. DIMA DIMA ROYAL AIR MAROC- DIMA DIMA RAJA OU LBARSSA |
Observer
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Surprise surprise !! RAM scandals keeps popping up, and nobody cares including those guys who call themselves managers. The question is; as responsible Moroccan citizens, how do we fix this? or do we have to simply live with it? I am filled with rage and anger which I am going to translate into actions to take RAM out of business. Join my compaign :). Happy Ramadan to you all. |
From San Diego
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... Just by hearing that a 12 years old was left alone @ JFK is making me soooo MAD. I agree with all the people against R.A.M. Royal Air Maroc's staff is sooooo improfessionel and should not be in business at least in the U.S What kind of image are they giving to the american tourists??????? SHAME ON R.A.M My advice: fly with any other airline company but NOT R.A.M, they are the worst. Welcome back 12 years old. |
terrible service
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disrespectful airline We have a business in Morocco dedicated to giving Moroccan families jobs and keeping people working. The complete disrespect these RAM employees deal out to their customers is outrageous. Twice a month 4 tickets at 1600 US a pop. This airline has never once compensated us or HELPED us when they screw up (which is alot). The employees and the so called customer service line have an arrogate attitude and their standard answer is they dont have authority to do anything. You have to go to Casablanca to complain. Give me a break. We also stopped flying RAM this year. Until they revamp their customer service and start respecting the hand that feeds them and act human they will continue to lose business. Earlier this year there was a woman whose flight got canceled by RAM. The idiot at the ticket counter in casa wouldnt even help these people. They were stranded it was only gonna cost 100 buck to change the tickets but they wouldnt waive the fees. These people had no money and were traveling with a 2 year old. I paid their fee after getting sick listening to this woman behind the counter act like a cold heartless bleep. UNBELIEVEABLE!!! thats all I can say |
kalid m
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... to whoever answered Mr Karim Cherkawi. Right there you proved Karim's point with your name calling, bad manners and personal attack. Addressing the gentleman as " ignorant Moroccan" is petty and uncalled for. This is exactly the execrable, despondent attitude displayed by RAM and its pawns toward hard working customer/citizen. Oh, you are not worthy of our planes, we’re doing you a favor shuttling you across the Atlantic. I agree with Mr. Cherkawi that that at least Air Mauritania has to be more respectful and less arrogant than RAM with its customer base. That is Karim's personnel point of view and he is dully entitled to it in free country. His opinion as a paying customer should seriously be taken in consideration. The contempt and the dismissive attitude or attack dogs will not improve RAM’s image.Decent customer handling will... |
Mme Rhourri
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... OMG! My heart goes out to the family of the child. This story touched me deeply as I suggested to my parents to have my 11 yr old brother fly with la RAM to visit me and spend his summer vacation. Good thing they said no. This is one more reason to boycott the Royal Air Maroc. To Mr. or Ms. "do it right", I don't think the family's choice to alert the media was to fix the problem. The purpose was to raise consumers' awareness of the incompetence of the airline. This year I booked my flight with Air France. The cost was cheaper than la Ram's, and I am certain the service can not be worse. |
Am I surprised?
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... I think RAM should let an American company take over the flight from NY to Casablanca(to and fro), employing some Moroccan staff and teach them the customer service standards..Gradually, RAM will take over, maintaining the same standards. Or, they should hire an American management team to recruit RAM staff. Something has to be done before anything drastic could happen and probably this flight would be suspended once for all.. good luck Abderrahmane Sakkaki |
Am I surprised?
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... I sent so many letters to RAM in the past 16 years in regards to customer service improvement. It's getting only worse..Two years ago, when I landed in Mohammed V airport, an elderly lady was struggling with her bags, trying to make it to the customs ( a long way)..She was gasping and nobody paid attention to her but an American gentleman and myself..Service golf carts passed back and forth carelessly, with no regard to disabled and elderly people..Poor lady, she almost fainted..I stayed with her to fill out her customs form and most importantly to make sure she catch ed her breath..When the customs officer saw me struggling with all the luggage and her form, he came out of his booth to offer assistance..I went out with the lady and she was very happy to see her relatives waiting for her>>Happy ending..Mohammed V airport infrastructure has improved and so should the service.. Good luck Abderrahmane Sakkaki |
Nafissa Eddnadni
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RAM , an important social partner It's a pity to hear all that about the RAM but I do believe complaints are taken seriously by them , my heart goes with the child. I must say that RAM has always supported our kids with autism by offering air tickets to our lecturers and specialists in autism coming from all parts of the world , RAM was an important partner in the international conference organized by our organization 'Al Youssra' for the Support and the integration of Children with Autism and the American Great Plains lab on the 28th and the 29th of March 2009.. |
Chad
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... Another sad story again about anything that relates to Morocco. This event shows the lows our moroccan people have reached. I have rarely seen a country with so many incompetent and irresponsible people. It is really a shame. |
Carolyn El
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carolynel_77@yahoo.com I agree; Delta is money hungry. This is one airlines that I refuse to fly. I hate Delta and I hate Hartsfield Airport. They are careless in all they do. Especially with luggage. I have not traveled one time without them destroying or breaking my suitcase or something inside of it. It could be protected in concrete and they would somehow manage to break it. DELTA SUCKS!!! So you know they would be worse with managing your children |
deja vue
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... stop flying RAM 15 years ago after bad experience not only mine but others(same thing happen to a friend of mine from chicago with his kid.and an other with his 70 year old mom witch she spent her night @ jfk) , now i go thru 2 stops and longer trips just to avoid RAM.we should all do the same.or any suggestions simo chicago |
omar
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bad airline one of the worst airlines!! stopped flyin it 9years ago! and never again! would rather pay more and spend more hours b4 gettin home than riding that so called airline! wish everyone would do the same thing! |
Mustapha laroui
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... My friend's mom was assured by la RAM staff that they will take her to the other airline boot and check her into her connecting flight to LA. The poor lady was dumped in NY and no one wants to help her due to lack of communication, of course she missed her connecting flight, her son went crazy looking for her, it took her 2 days to get to LA. A nice Moroccan lady was walking by her and saw her crying, took her to her house to sleep over and then helped her next day get to LA. If only la RAM staff were as sympathetic as this Moroccan woman. These stories should make us think twice before booking with our friends at LA RAM. |
sds
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sds RAM standard of service is so shockingly low. I used to insist on flying with RAM just to help a national airline. But about two years ago I was put in coach class despite the fact that I held a business class ticket. There were no apologies offered and worst yet, the staff did not correct the mistake despite the fact that there was room in business class and my ticket indicated that I had a business class ticket. If RAM were not a govt-backed company if would have been out of business long ago... |
Khalis
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Ram Every time I want to go morocco my big issue is the royal air maroc very bad service not on time and most of the time don't tell you anythig like we not there My wish that they go bank rup They are worthless company and they should not be in busineess I love flying with American airlines they know how to take good care of there people I don't care if it take me more hours to transfer will be just good Ram need to learn from the best out there I will never ever send my son by himself |
A Hatim
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Make a change, Boycot "la RAM", MAKE THEM PAY $$$ First, before you comment on this story, just imagine it was your own child !!! Thank GOD that Muslim family was so humane. I feel so sorry for the beloved child and her parents as well.... I have a 4year old and i can only imagine... We have to learn from the developed countries about how to make a change in society in general. In this case, i see three actions must be taken: 1. Moroccans living in the U.S. should boycot "la RAM" until we see a change in how they are starving for our business. 2. The Moroccan and International Media should be informed about this inhumane behavior. Thank GOD for the existance of the media. That is our only "real" hope. 3. Sue "la RAM" in Morocco. Even if you prefer not to sue, then just hire a lawyer and have him serve RAM a letter informing them that you intend to sue and demand serious compensation!!! That is how they will learn. Dont you learn when you get a speeding ticket for which you might pay $100's.. i am sure it hurts and it makes you think. Regards, |
Said A
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Boston, Massachusetts. This is an absolute disgrace, my blood is boiling over this, a 12 year old should be cared for by RAM or any other airline regardless of contract, it is simply a matter of common sense and a good business practice; I'll bet any amount of money that had the child flew with any other Airline, provision would have been made to ensure her safety. I salute the family that sheltered the child until her safe return. |
to karim cherkawi
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... "I take Lufthansa Airline, KLM and LIBERIA and Air France. Again, to hell with RAM" Yes Mr Karim, keep taking those companies and do not ever fly RAM again. Did you fly with Ghana airlines or Mauritania airlines... Your comment is typical coming from an ignorant Moroccan . Keep them coming and enjoy flying with LLLiberia |
do it right- we must prefer real hell to an imaginary paradise.
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... To mr just say no: calling me is not gonna do you any good as i dont work for RAM:) service clientele is at the airport Mohamed V and it is not imaginary. If you are in the US, feel fry to contact RAM in NYC with any of your issues. It worked for me and for many other Moroccans in the US who know how to fight for their right...i got compensation for all my issues. I was even surprised to how quickly they responded and contacted me about my complain. |
Karim Cherkawi
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... The RAM is the worst airline I've ever know, they are very expensive and the service is below Ghana Airline or Mauritania standard. I am done with that stupid Airline and their Low Life crew who are very mean and have no manners. I take Lufthansa Airline, KLM and Liberia and Air France. Again, to hell with RAM |
Bench
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What else can you do? 1. The RAM has no clue what the definition of client satisfaction is. Their staff have no idea why you would complain about something like this. They have no idea what bad press so they don't even answer phone calls? It is criminal to abandon a child of which you have (by contract) full responsibility of care. The family should take them to the court. 2. It is important to make this incident public so as to make -- if need be -- all RAM's potential customers aware of the level of service they can expect from the company. They are happy to take your money but not your kids. Peace! |
just say no
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La voix de son maitre to "do it right" I did not see any praise for Delta in this piece, I see that RAM was not responsive. Next time I have an issue with RAM (and God knows, I've had my share throughout the years),I will call upon you to intercede with your imaginary friend at "service clientele". |
do it right
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... Like any airlines, RAM does have a customer service department. It is called "service clientele" and is located in Casablanca Mohamed V airport. I have complained there in the past and did get proper compensation. For this unfortunate experience, not only the parents of this passenger should have complained in Casa but also sue RAM for their negligence. I can guarantee you that complains done in person in Casa or at RAM agency in NY and complaints leading to legal actions are taken very SERIOUSLY. I have had issues with RAM in the past and all were settled quickly so that i did not have to take legal actions. Instead of alerting the news and praising Delta, take action about what happened to you. RAM has a duty to handle its customers complains the same way DELTA does but if you telling NBC or CBS, posting your story in a site like this do not expect much:) |
Palacio
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... This is very simple. I blame Delta for dealing la RAM. But I guess that Delta is so money hungry that they'll do business with anyone. |
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